"We can't be sustainable on our own"

When Interface embarked on a path to be more sustainable some 30 years ago, they were a true pioneer. The company was founded in 1973 and evolved into a listed global leader in modular flooring solutions. As the company grew, the founder, Ray Anderson, raised a question which left him at a loss for words: “What do you actually do for the earth?” This query spurred him into action. “In 1994, Ray therefore launched Mission Zero, aiming for Interface to become carbon neutral within 25 years. This ambitious goal was achieved in 2020”, says Bas Stuifbergen, Global Director of Planning & Logistics at Interface.

As part of their strategy, Interface prioritises direct carbon reduction and storage over offsets. The company is actively exploring and investing in innovative R&D projects to avoid, reduce, and store more carbon throughout its entire operation, aiming to achieve its ambitious climate goals. They developed a process where floor tiles are collected, cleaned, and reused after years of use. “Recycling runs like a thread through the production process. “With our climate take back mission, we raise the bar even higher”, says Bas. “We are committed to creating more climate-positive impacts through our sustainable product portfolio, and the development of carbon-negative products.”

Interface did not just talk the talk; they walked it, with big strides which earned them numerous awards in the ESG category. They expect this commitment to sustainability also from their partners. “Kuehne+Nagel’s commitment to environmental responsibility is not a promise on paper, it's in their DNA”, says Bas.

Kuehne+Nagel emerges as the right partner

“You can't be sustainable on your own, it takes the entire supply chain. How do you ensure that this sustainable vision is reflected in the supply chain? Interface produces worldwide and delivers to customers in Europe, Asia and America. With so many carriers and links in the process, it is difficult to optimise and get full clarity on the environmental impact of your transport operations”, says Bas. So, the company launched a tender to find a solid support in this matter with a clear focus: sustainability first, service second and then cost. “The partner we looked for has to understand logistics and at the same time share our decarbonisation goals. This is how we chose Kuehne+Nagel.”

Gaining more insights

It soon proved to be the perfect match. The key to joint success? “During working sessions, our entire logistics scheme was mapped out, giving us insight into Kuehne+Nagel's order management and sea transport solutions. In turn, we were able to translate what we needed in it. This creates a collaboration in which everyone reaps the benefits”, says Bas. One of the biggest improvements was gaining insight. Thanks to advanced track-and-trace features, Interface can now see exactly where a shipment is, when it will arrive and if there are any delays. 
Bas: “We used to grope around in the dark. Now we use live data to act proactively towards our customers. The work has become much easier.”

A true partnership

Raymond Bokhoven, National Manager International Supply Chain at Kuehne+Nagel and the Sea Logistics team have been at the table in discussions with Interface since the beginning. How does he view this cooperation? “I think we have established a true partnership in which both parties can excel. In addition, there is simply a click, we put the customer first and trust each other. That also means we stay keen on each other and keep looking at areas for development and improvement.”