Nautel selects Kuehne + Nagel to ensure fastest critical-parts support for broadcast customers
Nautel sought a more efficient delivery process for storing more than 1,500 spare-part items, then shipping to and providing tracking for clients. Service needed to be quick and reliable; customers contacting Nautel’s call center often are radio stations requiring parts for essential broadcasting equipment.
Nautel determined the best approach was an experienced logistics services provider and chose Kuehne + Nagel for its service flexibility, rapid start-up solution and order-specific picking-and-packing capabilities.
The new parts depot in Memphis, Tennessee, will benefit all North American customers, but Nautel customers in the West will especially appreciate the enhanced service. “With this location, orders received up to 10 p.m. ET can be shipped for next-day delivery,” said Kevin Rodgers, Nautel’s Manager of Customer Service.
“Nautel is investing in services to support its expanding base of customers,” said Peter Conlon, Nautel CEO and President. “While other companies are trimming back in response to the current economic situation, Nautel continues to make investments in engineering, sales and support that are completely focused on our customers.”
Nautel is a global leader in the design, manufacture, sales and support of high power Radio Frequency (RF) products for AM and FM broadcast, navigation, industrial and space-based applications. With a long history of creating highly innovative products, Nautel continues to lead the way in providing valuable new solutions for the digital radio broadcast revolution. Thousands of customers in more than 170 countries have discovered that Nautel delivers world class RF solutions – systems that meet stringent quality standards at its ISO-registered manufacturing facilities. Further information can be found on www.nautel.com