BHS selects Kuehne + Nagel for furniture deliveries

To support the expansion of its home­wares business in the United Kingdom, multi-channel retailer BHS has chosen global logistics provider Kuehne + Nagel to provide delivery of furniture to customers’ homes.

Kuehne + Nagel has over twenty years experience in furniture home deliveries operating its own shared-user furniture distribution network supported by highly trained crews and first-class IT systems. Under the new agreement with BHS, Kuehne + Nagel will provide goods receipt from manufacturers and storage at its shared-user facility at Dove Valley, Derbyshire, and a “white-glove” delivery and assembly service direct to customers. On behalf of BHS, Kuehne + Nagel will also manage call centre activities to handle customer service including the booking of delivery days and times.

James Irons, BHS’ Head of Trading for Homestores said: “For our home deliveries of furniture we needed a logistics partner that could offer both the capacity to handle our growing volumes and the highest standards of customer care. Kuehne + Nagel’s wealth of expertise in this area and its ability to provide a nationwide service were also deciding factors.”

Mick Church, Kuehne + Nagel’s Business Unit Director for Home Delivery, comments: “Kuehne + Nagel’s specialist teams understand that with every home delivery we represent our customer. We are committed to supporting BHS with the highest levels of quality and innovation at this exciting time in the development of their home furnishings business.”